How to cancel an IQ test subscription, get the money back and stop it happening again

0 The short answer

To cancel an IQ test subscription, find the seller on the receipt email and the statement line, cancel in the place that actually bills you (the seller account, Apple, Google or a payment wallet), save written proof, ask the seller for a refund, and send your card issuer a written dispute without waiting for the answer, because for a United States credit card the issuer has to receive it within 60 days of the statement that first showed the charge. The first charge is rarely the one that matters: the patterns recorded for IQ test sellers include a trial of 1.00 dollar for 7 days followed by a plan of 29.99 dollars every 28 days, so the date of the second charge is the date to act on. This is general information, not legal advice, and no refund is guaranteed by anything on this page.

1 What is the fastest way to stop an IQ test charge?

The fastest way to stop an IQ test charge is to cancel in the one place that bills you, today, and only then spend time on proof, a refund and a dispute, because every day before the next renewal is a charge you can still avoid. The order below is the one this page follows, and the sections after it explain each step, with the sources that matter for it.

1. Identify who is charging you. Match the amount and date on your statement to a receipt email, an app store purchase or a wallet entry. The next section covers where to look.
2. Find and save the terms. Open the seller terms, the pricing page and the refund page, and save a copy or a screenshot with the date.
3. Cancel where the money comes from. A seller portal, an app store and a payment wallet each hold their own subscription list, and cancelling in one does not cancel the others.
4. Keep evidence. Capture the confirmation screen, the confirmation email and every message you send.
5. Ask the seller for a refund, in writing. Say what you want, which charge, and by when.
6. Dispute with your card issuer, without waiting for the seller. In the United States a credit card billing error notice has to reach the issuer within 60 days of the statement that first showed the charge, so this clock runs while you wait for the seller.
7. Stop it happening again. Read the renewal terms before a card number goes in, and set a reminder before any trial ends.

Two facts shape the order. Cancelling and refunding are separate questions: Google Play, for example, states in its developer policy for subscriptions that under its general policy a user does not receive a refund for the current billing period. And the dispute clock is set by the statement date, not by the date you cancel or the date the seller replied, so steps five and six should overlap rather than wait for each other.

If the charge is from MyIQ, the sibling page on cancelling a MyIQ subscription walks through that one product. If you are not sure which product billed you, or whether the billing was ordinary, the page on how paid IQ test billing models differ sets out the one time payment, the subscription and the trial that converts, and this page applies to all of them.

2 How do you find out who is charging you?

You find out who is charging you by comparing three records, the statement line, the receipt email and the purchase history of the store or wallet you paid through, because the brand name you remember can differ from the name on the statement. The statement shows a merchant name and an amount, the email shows the brand and the plan, and a store or wallet shows the app or business that holds the subscription. Any one of them can be enough, and two together make the match more reliable.

Start with the amount, since the amount can point to the pattern. In the patterns below the entry charge is 0.99 to 1.99 dollars and a larger charge follows 3 or 7 days later, so a small charge around the time you took a test, followed by a larger one a few days after, fits that shape. The gap is 3 days in one case and 7 days in four others, and a charge that repeats every 7, 14 or 28 days fits a plan with that cadence, which is what to look for in the terms. It does not show that you agreed to the plan, so if you did not, say so to the issuer. Because 28 days is shorter than a calendar month, the date drifts earlier each cycle.

Then search your email, including the spam folder, for the words receipt, trial, subscription and invoice, and for the name of any test you took. A receipt email usually carries the plan name, the next billing date and a link to manage the plan. If you have no email, check whether the seller took only a name and a card, in which case the card issuer's record of the transaction is the route to the merchant.

Then check the platform. If you took the test inside a phone app, the subscription may sit in the Apple or Google account instead of with the seller. Apple's support page on cancelling subscriptions states that you can see and cancel subscriptions from the account page on the web, from Settings on an iPhone or iPad and from the App Store on a Mac, so one look at that list tells you whether the charge is there. If you paid through a wallet, look in the wallet for a list of approved recurring payments. We did not open the help pages of any wallet for this page, so use the wallet's own help to find the route.

Be careful with one thing: do not tie a statement descriptor to a company from a search result or a forum post, because the name on a statement does not always match the brand you remember, and two names can both be right. ACIS's review of the Innerly test reports that the seller terms it read say web purchases may be sold and processed by a separate company acting as merchant of record, so the name in the terms, on the receipt and in the product can differ, and it says it never saw a bank statement and cannot say which descriptor appears on yours. If you cannot match a line, ask the issuer what it holds about the merchant for that transaction, and keep the answer.

One more distinction matters later. A charge you do not recognize and a charge you recognize but did not mean to accept are different situations. If you never took any test, say so plainly to the issuer. If you started a trial and forgot it, the question is what the checkout told you and whether the cancellation route worked.

3 What billing patterns do IQ test pages publish?

The billing patterns that IQ test sellers and app listings publish follow one of four shapes, a small trial charge that renews, a report fee that starts a trial, a weekly or monthly plan with several tiers, and an in app item that renews, and in the product rows the amount paid first is small next to what a year of renewals reaches. The table below lists the patterns ACIS recorded in its own reviews. It is not a list of who billed you: a row shows what a seller page or an app store listing says, and no row says that the seller charged you.

The rows were read on different days, and the last column says which:

• MyIQ: the terms page, read in a browser on November 4, 2026. This row uses nothing from the MyIQ Help articles or refund policy page, which were not re-read.
• CogniProfile: the renewal and refund wording from the terms page, opened as text on November 4, 2026 (the page shows Last Updated: October 25, 2025). The prices come from payment screen code that ACIS read on October 6, 2026, not from a rendered screen.
• Innerly, Cerebrum IQ and BlossomUp: the seller pages could not be read as text on November 4, 2026 (one returned an empty page and two refused access), so these rows keep the dates of the ACIS reviews: October 6, 2026 for Innerly, October 6, 2026 for an archived copy of the BlossomUp terms, and August 2026 for Cerebrum IQ.
• IQ test apps and ACIS: store listings read on October 6, 2026, and ACIS prices read on November 4, 2026.

The live checkout is the controlling record, and a seller can change a price at any time.

Three observations come out of the table. First, the entry charge and the plan price are different things on every row that has a plan, so the entry charge tells you almost nothing about what you will pay. Second, the cadence moves the annual total more than the sticker does. The ACIS review of Cerebrum IQ puts the premium weekly plan of 14.99 dollars at roughly 779 dollars a year and the standard monthly plan of 29.99 dollars at roughly 360, so the plan with the lower sticker costs more than twice as much over a year, which is our arithmetic on those two figures. Third, the sellers' own pages sometimes disagree with each other. The Innerly pages, as ACIS read them on October 6, 2026, give a 30 day refund statement in one place and a 14 day statement in another, and the Cerebrum help center and terms, as ACIS read them in August 2026, give the trial charge as 0.99 dollars and 1.00 dollar respectively, which is a reason to keep copies of what you saw.

Each product has a longer review that names the page it read and the date: the MyIQ review, the Innerly review, the Cerebrum IQ review, the CogniProfile review and the BlossomUp review, and the review of IQ test apps covers the store listings. The Brainable review says the descriptions it found point to a discounted trial that converts automatically. The ACIS review of IQ Test Academy states that its price evidence comes from user accounts only and that it verifies no figure itself, so no row appears for it here.

4 Where are the terms, and what should you read in them?

The terms that decide your case are on five pages, the pricing or offer page, the terms of service, the subscription or billing terms, the refund policy and the help center article on cancelling, and the five things to read in them are the price today, the price and date of the next charge, the cadence, the cancel deadline and route, and the refund rule. Read them in that order and write each answer down with the date, because pages change and the version you saw at checkout is the version that matters.

The price today is the amount taken at checkout, and it is often not the price of the service. The next charge is the amount and date after the trial, which for a trial counted in days is the start date plus the length. The cadence is the interval between charges: 28 days produces 13 charges a year and a weekly plan produces 52. The cancel deadline is the last moment you can cancel without paying the next charge, and sellers set it differently: the MyIQ terms say to cancel anytime before renewal to avoid charges, while the Innerly terms, as ACIS read them on October 6, 2026, ask for 24 hours before the trial ends. The route is the place where cancelling is possible, usually a portal, an email address or a help center form. The refund rule is the list of cases the seller says it will refund, and the cases it says it will not.

Read what the refund pages exclude, because that is where a missed renewal ends up. The MyIQ terms, which we read on November 4, 2026, say the company has no standard refund program and reviews requests case by case at its discretion, and they list a change of mind and failure to cancel before renewal among the cases that are not eligible. The CogniProfile terms, which we opened on November 4, 2026, say refund requests are handled case by case and that the company reserves the right to refuse refunds at its discretion. The BlossomUp terms, as the ACIS review reads them in an archived copy, call the report fee non refundable except where law requires. None of this means a refund request is pointless, since a seller can grant a refund outside its own list, and a card issuer or a consumer law may apply regardless of the seller's wording. It means the request is a request, and the argument for it should be about what the checkout told you and when.

Watch for pages that disagree. The ACIS review of Innerly reports 30 days for refunds in the payment screen text and 14 days with no guarantee on the refund page. When two seller documents disagree, keep both, quote both and ask for the more favorable one in writing.

Also look at how the cancellation route is built, because the route is part of what you are buying. The FTC staff report "Bringing Dark Patterns to Light," published in September 2022, lists "Roadblocks to Cancellation" among the practices it describes, defines it as making it easy to sign up but hard to cancel, and gives the example of letting people sign up online but making them use another means to cancel. That is a staff report describing practices across commerce, not a finding about any seller on this page, and it is not a legal rule. It is useful for one reason: it names the thing to look for. If you can buy in two clicks and cannot find the cancel page in two minutes, write down what you tried and when, because that note is evidence later. Before you pay, ACIS gives one general check for any paid test in its assessment of IQ Test Academy billing: find the total, the interval and the cancellation method, and treat a failure to find all three quickly as an answer.

5 How do you cancel, depending on who bills you?

You cancel in the channel that bills you, so the first job is to learn whether the seller, Apple, Google or a payment wallet holds the subscription, because a cancellation made in the wrong place leaves the charge running. Each route has its own steps and its own limits.

The seller account or portal. Online IQ test sellers commonly describe cancelling in an account area. The MyIQ terms, which we read on November 4, 2026, name a self service portal as the recommended route and add an email address and a guided process in the Help Center. Look for a page named subscription, billing, membership or cancel, and use the email route if the portal fails. Look for a confirmation screen and a confirmation email, and check that the account shows the plan as ended or set to end. After you cancel, the MyIQ terms say access runs to the end of the current period, so check what your own seller says about the paid period.

Apple. Apple's support page on cancelling subscriptions, dated September 29, 2026, gives the routes. On an iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel Subscription. On a Mac, use the account section of the App Store, and on the web use the account page. The page states that to avoid renewal of a trial you cancel at least 24 hours before it ends, and that if the Cancel button is missing or you see an expiration message in red, the subscription is already canceled. The page does not state a refund rule and points to a separate sales and refunds page, which we did not open, so treat a refund from Apple as a separate request.

Google Play. Google's developer policy page for subscriptions says that under its general policy the user does not receive a refund for the current billing period, and that a user keeps the content for the rest of the period. It also says developers must tell users how and when a free trial converts to a paid subscription, and that failing to state how long a trial or introductory price lasts is a violation. We did not verify the cancellation screens of the Play Store app itself for this page, so use the store's own subscription list and its help pages for the exact route.

A payment wallet. If you paid through a wallet such as PayPal, the wallet may hold an approved recurring payment that you can revoke. Cancelling there stops the wallet from paying the seller, which is not the same as ending the contract with the seller, so do both: end the plan with the seller, and then remove the approval in the wallet so a later charge cannot go through. We did not open any wallet help page for this page, and menu names differ between versions, so follow the wallet's own help for the route.

The card issuer. A new card number may stop a charge that is being pulled from the old one, but it does not end your contract with the seller or reverse an earlier charge, so treat it as a last step alongside a dispute and not as a substitute for cancelling.

Three traps are worth stating. Deleting an app does not cancel a subscription: the terms of one app, Testora, say so, as the ACIS review of app store listings records, and the ACIS review of Innerly makes the same point for that product. Deleting your account is a separate action from cancelling the plan, as the ACIS review of Cerebrum IQ notes, so cancel first and keep the proof before you delete anything. And a cancellation confirmed by a screen alone is weak evidence, since screens can be wrong, so wait for the email or take a dated capture of the account page showing the plan ended.

6 What evidence should you keep?

The evidence worth keeping is whatever shows what you were told, what you did and when you did it, because a refund request, a seller reply and a card dispute all turn on dates and on the checkout wording. Collect it before you delete anything, and put it in one folder.

• The checkout and the offer page. The screenshot with the amount today and the renewal terms, or if you have none, the offer page as it stands now with the date you saved it.
• The receipts and the statements. Every receipt email and the statement line for each charge, with the date of the statement, since the dispute clock runs from it.
• The terms and the refund page. A saved copy of each, with the date, because pages change.
• The cancellation. The screen that confirmed it, the confirmation email, and a dated capture of the account page showing the plan ended.
• Your messages. Every email, chat transcript and form submission to the seller, the store or the issuer, and every reply.
• A log. A plain list with the date, the channel, the person or reference number, and what was said. The CFPB page on disputing a charge advises saving copies of everything and logging the dates of follow up calls, and the habit makes a dispute easier to run and a disagreement easier to settle.

Write down times as well as dates when a deadline is measured in hours. And say in your first message what you did not do: if you never took the test or never saw a renewal notice, say so, because it frames the case as a billing error and not as a change of mind.

Do not rely on a phone call alone. The United States rule for a credit card billing error is a written notice, and the CFPB page on disputes says it has to go out within 60 calendar days after the charge appeared on your statement. If you call, follow up in writing the same day.

7 How do you ask the seller for a refund?

You ask the seller for a refund by sending one short written request that names the charge, says what happened, states the amount you want back and sets a date for a reply, because the CFPB advises contacting the seller first and describing the problem. The CFPB page on getting a refund for a purchase made with a credit card tells the buyer to reach out to the company that sold the item, explain the problem and ask for a refund or for the charge to be undone, and adds that the seller might fix the problem. The FTC page on being billed for things you never got says that most businesses will work with you to resolve the problem and keep you as a customer.

A request needs five parts, and nothing else is required:

1. Who you are and how to find the account. The email address on the account and the last four digits of the card.
2. The charge. The date, the amount and the name on the statement, and the receipt number if you have one.
3. What happened. One or two sentences: you did not mean to renew, you cancelled on a date and were charged after it, you never used the service, or you did not recognize the charge.
4. What you want. A refund of the stated amount to the original payment method, and confirmation that the plan is cancelled.
5. When. A date, such as seven days, after which you will take the matter to your card issuer.

Keep the tone factual. Do not accuse the seller of anything, because the dates and the wording on the page do that job. If the seller replies with a refund policy, answer the specific clause and ask whether an exception can be made, and if you cancelled before a deadline and were charged after it, say that first and attach the proof. Policies range from case by case to a list of exclusions, so a request can be partly or wholly refused, and a refusal does not end your options, since a card dispute does not depend on the seller agreeing.

Do not wait for the reply before you act on the dispute clock. If the statement that first showed the charge is already several weeks old, send the dispute notice to your issuer at the same time as the request to the seller, or soon after, and tell the seller that you have done so.

8 How does a card dispute work, and what are the deadlines?

A card dispute is a written notice to your card issuer that a charge is wrong, and in the United States the notice has to reach a credit card issuer within 60 days of the statement that first showed the charge, which is why the dispute is the step with a hard deadline. The rule comes from the Fair Credit Billing Act, which is codified at 15 U.S.C. 1666. Its text puts the clock in one sentence: the creditor must receive the written notice within sixty days after it transmitted the statement that reflects the error. The issuer then has to acknowledge the notice in writing within thirty days, unless it has already resolved the matter, and has to act within two complete billing cycles, in no event later than ninety days, and before it tries to collect the disputed amount.

The federal agencies describe the same sequence in plain language. The FTC page on being billed for things you never got says the dispute goes to the issuer in writing within 60 days of the first statement showing the error, addressed to the billing disputes address and not the payment address. It adds that a phone call or an online form may be accepted, and that it recommends following up with a letter. The CFPB page on disputing a charge, last reviewed in April 2024, says the written notice has to go out within 60 calendar days after the charge appeared on the statement, that the company has 30 days to confirm it received the dispute, and that if the company agrees the charge must come off the bill while if it disagrees it must explain why in writing. The CFPB also says that a paid charge can still be disputed, though a refund will probably wait until the company rules in your favor.

During the investigation, the FTC page says you do not have to pay the disputed amount, but you do have to pay the undisputed parts of the bill. Keep paying everything else on the card on time.

What counts as a billing error. The statute lists seven categories. Two matter here. One is a charge the cardholder never incurred, or one listed at the wrong amount. The other is a charge for goods or services that the cardholder did not accept or that were not delivered as agreed. Which one fits depends on your facts. If you never took any test and never started a trial, the first fits. If you cancelled with a confirmation and were charged after it, the cleanest description is that the charge came after the agreement ended, and you should attach the confirmation. If you started a trial and forgot it, you did accept something, and the issuer may look at what the checkout disclosed. We cannot tell you how an issuer will decide a given case, and a dispute is a request for review, not a guarantee.

What a notice contains. Our suggestion, not a legal form: your name and address as the issuer holds them, the card account number, the date and amount of each charge, two or three sentences on what is wrong, the steps you took with the seller and their dates, and copies of the evidence, never the originals. Send it by the route the issuer lists for billing errors, and keep proof of sending.

Chargeback. The word you will hear is chargeback, which the CFPB's page on card refunds says is what the process is sometimes called: in some cases the card company can reverse the charge. Keep your evidence about the checkout and the cancellation, because the issuer reviews your dispute and no outcome is guaranteed.

Debit cards. The FTC says the consumer protections for debit cards are different from those for credit cards, and that you should contact your debit card issuer, often your bank, as soon as you know there is a problem, calling first and following up with a letter. Do not wait for the seller, and do not assume the 60 day figure applies in the same way. The issuer and the account agreement set the details, and we did not review them.

9 What do consumer laws say about trials and cancelling?

Consumer law gives a buyer two different kinds of protection against a subscription that renews unexpectedly: rules about how the seller must disclose and let you stop a recurring charge, and in some countries a short period in which you may withdraw from a distance contract without giving a reason, with exceptions for digital content and for services that start at once. The rules differ by country, and this is a summary of official pages, not a reading of your contract.

United States. The Restore Online Shoppers' Confidence Act, at 15 U.S.C. 8403, prohibits charging a consumer for an online sale made through a negative option feature unless the seller meets three requirements. It must clearly and conspicuously disclose all material terms of the transaction before collecting billing information, obtain the consumer's express informed consent before charging the card or account, and provide simple mechanisms for the consumer to stop recurring charges. In ordinary terms, a plan that renews unless you cancel is a negative option. The FTC has also run a rulemaking on negative option practices: its notice of March 11, 2026 asking for public comment calls the 2024 rule, which the FTC announced in October 2024 as its Click-to-Cancel rule, "the vacated 2024 Rule" and speaks of amending "the current Rule", and the FTC Negative Option Rule page lists a February 12, 2026 Federal Register notice on revising the Negative Option Rule and two other rules to conform them to federal court decisions. We read only the notice and the page, not the court decisions, so what this means for a given seller is a question for a lawyer. Individual US states can add their own rules, which this page does not cover.

European Union. The consumer page of the European Union's Your Europe portal says that for an online purchase you can cancel the contract within 14 days without providing any justification, with the period running from delivery for goods and from the day the contract was agreed for services. It also lists exceptions: withdrawal does not apply to online digital content, such as a song or a movie, that you started downloading or streaming after you expressly agreed to lose the right, and it does not apply to a fully delivered service if you expressly agreed to start immediately and acknowledged you would lose the right. We could not open the text of the directive itself for this page, so we rely on the summary on Your Europe.

United Kingdom. The Consumer Contracts Regulations 2013 say, in regulation 29, that a consumer may cancel a distance contract at any time in the cancellation period without giving any reason. Regulation 30 says that for a service contract the cancellation period ends at the end of 14 days after the day on which the contract is entered into. GOV.UK's guidance for businesses selling online adds that if a seller does not tell the customer about the right to cancel, the customer can cancel at any time within 12 months, and notes that there are different rules for downloads and streaming. The regulations contain further provisions on what a consumer may owe when a service starts during the period, which we did not read.

What this means for an IQ test depends on facts. A test whose result is delivered at once may fall under a digital content or immediate service exception if you agreed to start straight away, and whether it does is a legal question that we do not answer. A cooling off period does not replace a refund policy, a card dispute or a cancellation. What the laws do give you is a reason to read the checkout wording closely, because in all three places the disclosure at the point of sale is what the rule turns on.

10 What if the seller does not answer, or the deadline has passed?

If the seller does not answer, the next step is the card dispute, and if the deadline has passed you should still send the notice, because the only person who can decide whether an exception applies is the issuer. The rest of this section covers the cases that give people trouble.

No reply to the refund request. Send a second written request that quotes the first, with the date, and give a short final date. Then send the dispute. A seller that does not reply to two dated messages has told you something, and the messages go in the folder.

A cancellation that was confirmed but a charge that came after it. This is the clearest case to put in front of an issuer. Attach the confirmation email and a dated capture of the account page, state the date of the cancellation and the date and amount of the later charge, and say that you ask for that charge to be removed. The issuer decides.

The 60 days have passed. The FTC page on being billed for things you never got, which is written about orders that did not ship, says that after the window passes you are likely outside the protection of the Fair Credit Billing Act, and that some issuers may still extend the window in the shipping case, so it advises sending the letter with the documents anyway. We read that as general advice to ask, not as a promise about subscriptions. Each charge appears on a statement of its own, and the statute ties the clock to the statement that reflects the error, so on our reading of the wording a later charge on a later statement has its own 60 days. That is our reading, not the FTC's, and the safest course is still to dispute everything you can as soon as you see it.

You paid by a wallet or a store, or you live outside the United States. The same order applies: the seller, then the store or wallet, then the card or bank behind it. We did not review the dispute rules of any store or wallet. The European and UK summaries above show that other systems have their own deadlines, and your national consumer authority or your card issuer can tell you which applies.

You think the charge was never authorized by you at all. Tell the issuer straight away, by phone, and then in writing. If someone else may have used your card details, the FTC page lists ReportFraud.ftc.gov as the place to report a suspected scam. A renewal that you simply missed is a billing question, and the steps above are the place to start.

Keep a calm record throughout, because a dispute usually turns on documents, and a dated, polite folder is stronger than a long angry message.

11 How do you stop it happening again?

You stop it happening again by asking four questions before a card number goes in, the amount charged today, the amount and date of the next charge, the cancellation route and the refund rule, and by treating a page that cannot answer all four in under a minute as the answer. The questions are the ones the earlier sections read in the terms, now asked in advance.

1. What is charged today, and what is it for? An unlock fee, a report fee or a trial price is not the price of a service that follows it.
2. What is charged next, when, and how often? A trial of 3 or 7 days sets the date, and 28 days or 7 days sets the cadence.
3. How do I cancel, and by when? Find the page, the email address and the deadline, and test that the page loads before you pay.
4. What would be refunded? Read the refund page and the list of exclusions.

Then add three habits. Take a screenshot of the checkout with the amounts and the renewal date in one frame. Put a reminder in your calendar on the day the trial starts, set well ahead of the last 24 hours, since Apple's page says to cancel at least 24 hours before a trial ends; with a 3 day trial that means within about 48 hours of paying. And check your next statement a week after any small first charge.

It also helps to separate two questions that billing pages tend to run together: whether you will be charged again, and whether the number you receive means anything. The first is about the checkout. The second is about the test: who the score is compared with, how many tasks it uses and what it can support. The page on how to tell whether an IQ test is legit sets out the checks for the second question, and the page on choosing which IQ test to take starts from what you want the score for. If what you want is a first look and not a payment, the page on taking an IQ test without paying covers the free routes, the page on free versus paid online IQ tests explains what sits behind a free result, and the page on the cheapest IQ test puts dated prices on each step from free to a clinic.

Some readers are choosing again after a bad experience. The ACIS ranking of the best online IQ tests covers five options, and the page on where to take an IQ test covers in person and online options side by side. A guide to IQ tests for adults and a page on free IQ test options cover the starting points most adults ask about, and the page on how IQ scores are normed explains what a score is compared with, which a billing page never answers. If you need a score that an institution accepts, none of the consumer products above is the route, and the page on official IQ tests sets out the routes that count.

12 Where ACIS sits, and what a buyer should do

ACIS has no subscription to cancel, because every form is a single payment, and it has limits that a buyer should read as plainly as the price. We sell a competing assessment, so weigh this section accordingly, and use the steps above for any seller, including us.

ACIS sells three forms and a custom option, all as one time payments, with no renewal. The prices below were read on November 4, 2026, and they can change again, so the checkout you see is the controlling record. Quick is 25 dollars for 6 subtests in about 45 minutes. Optimized is 35 dollars for 13 subtests in about 110 minutes. Full Scale is 59 dollars for all 20 subtests in about 175 minutes. Breaks are allowed, progress is saved between subtests, and you have 30 days to finish. A free trial is available with no card, one per person, and the site refuses a second trial from the same email address or the same browser. Every form reports a Full Scale IQ with its 95 percent confidence interval. The page on cognitive ability testing describes what the battery covers, and the technical manual holds the documentation.

The ACIS refund wording is conditional, and you should read it as written. ACIS states: "Full refund within 5 days if the report does not deliver the features described at checkout or a technical issue prevents you from accessing your results." That is a refund for two named cases within 5 days. It is not a promise to return the money for a change of mind, and it is not an unconditional money back guarantee.

ACIS also has limits. It is online and unsupervised, so conditions at home affect a result. It is not a clinical or diagnostic instrument, and it is in English only. The ACIS research page says the test "is not intended for clinical diagnosis, hiring decisions, accommodation determinations or admission to high IQ societies." The technical manual says verbal and knowledge tasks are affected by English proficiency and educational exposure. Three subtests present their items as audio and need working sound. If you need a score for one of those purposes, the route is a supervised assessment, and the page on professional versus online IQ tests sets out the difference.

The professional guidance on this question is about information before and after testing. The Standards for Educational and Psychological Testing (AERA, APA and NCME, 2014), Standard 8.2, says test takers should be provided in advance with as much information about the test, the testing process, the intended test use, the test scoring criteria, the testing policy, the availability of accommodations and confidentiality protection as is consistent with obtaining valid responses and making appropriate interpretations of test scores. Standard 6.10 says that when scores are released, the interpretations should describe in simple language what the test covers, what scores represent, the precision and reliability of the scores, and how scores are intended to be used. Neither standard is a billing rule. They show that the habit this page recommends, finding out what you are buying and what the number can support before you pay, is also the habit the profession asks of people who give tests. The APA Guidelines for Psychological Assessment and Evaluation, approved in March 2020, Guideline 8, make a related point about the normative comparison and standardized administration that a score depends on. For the measurement ideas behind a trustworthy score, the page on reliability and validity gives IQ testing examples of the difference between the two.

What a buyer should do next. If you were charged by a seller you do not recognize, go back to the first section and cancel where the charge comes from today, then work down the steps. If you want a score again, ask the four questions of any seller before paying, ours included. And if you would like to see what a one time payment looks like, start the ACIS free trial with no card, look at an example report, and read the refund wording above before you decide on a form.

13 Sources Behind This Page

Every source below was opened on November 4, 2026. Billing figures for named products come from the ACIS review pages listed in the table and carry the dates of the reads recorded there, except where the table says a seller page was read on November 4, 2026: the MyIQ terms page and the CogniProfile terms page. The other seller pages could not be read as text that day. Seller pages are not linked here.

• Federal Trade Commission. What To Do if You Are Billed for Things You Never Got or You Get Unordered Products. Consumer Advice, page dated August 2022.
• United States Code. 15 U.S.C. 1666, Correction of billing errors. Legal Information Institute, Cornell Law School.
• United States Code. 15 U.S.C. 8403, Negative option marketing on the Internet (Restore Online Shoppers' Confidence Act). Legal Information Institute, Cornell Law School.
• Consumer Financial Protection Bureau. How do I dispute a charge on my credit card bill? Ask CFPB, last reviewed April 15, 2024.
• Consumer Financial Protection Bureau. How can I get a refund on a product or service I purchased with my credit card? Ask CFPB, last reviewed May 15, 2024.
• Federal Trade Commission. FTC Seeks Public Comment in Response to Advance Notice of Proposed Rulemaking Regarding Negative Option Marketing Practices. Press release, March 11, 2026.
• Federal Trade Commission. Negative Option Rule. Legal Library, rule page listing the February 12, 2026 notice.
• Federal Trade Commission. Bringing Dark Patterns to Light. Staff report, September 2022.
• Apple Support. Cancel a subscription from Apple. Page dated September 29, 2026.
• Google. Subscriptions. Play Console Help, subscriptions policy.
• European Union, Your Europe. Returns. Consumer rights portal, page on withdrawing from an online purchase.
• United Kingdom. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 30. legislation.gov.uk, with regulation 29 on the right to cancel.
• GOV.UK. Online and distance selling for businesses. Government guidance.
• American Educational Research Association, American Psychological Association and National Council on Measurement in Education. Standards for Educational and Psychological Testing. Washington, DC: AERA, 2014. Standards 6.10 and 8.2.
• American Psychological Association. APA Guidelines for Psychological Assessment and Evaluation. Approved by the APA Council of Representatives, March 2020. Guideline 8.

14 Frequently Asked Questions