How to cancel MyIQ and ask for a refund if you were charged

0 The short answer

MyIQ is a subscription: its terms, as read on November 4, 2026, turn a 1 dollar, 7 day trial into the plan chosen at sign up, every plan renews until you cancel, and the order of work is to confirm which plan you hold, cancel in your account, ask for a refund in writing and, if that fails, dispute the charge with your card issuer. The 29.99 dollar charge that people report is the Standard plan, billed every 28 days, one of three 28 day plans among the five listed; for a United States credit card the written dispute notice must reach the issuer within 60 days. The terms set no standard refund program and list failure to cancel before renewal as not eligible, so a refund from MyIQ is a request and not a right, while a card dispute and, in the EU and the UK, the 14 day withdrawal period are separate routes with their own rules. This is general information and not legal advice, so check MyIQ details against your receipt.

1 Is MyIQ a subscription, and what exactly did you agree to?

Yes: every plan in MyIQ's terms, as we read them on November 4, 2026, renews automatically until you cancel, and the one dollar you pay first is a trial fee, not the whole price. We read the terms of service in a browser that day. The page shows no last updated date, so that date is the only one we can vouch for, and the section numbers below are the terms' own. We did not re-read the refund policy page, the Help Center articles or the start page that day, so anything attributed to them comes from the earlier ACIS review, which read them in August 2026. Treat your own receipt and checkout screen as the controlling record. Our full review of the MyIQ product holds the August 2026 quotes.

The terms (sections 1 and 6.1) describe a 7 day trial for a one time charge of 1.00 dollar that converts to the plan chosen at sign up, with the standard rate from day 8, and say users are told the exact price before the trial ends. Section 6.2 lists five plans, in the table below. Starter, Promo and Standard bill every 28 days, which makes them three of the five; Basic bills weekly and Premium biweekly, which we read as every 2 weeks, as the August 2026 review recorded. Section 1 also names a quarterly billing cycle, but 6.2 lists no quarterly plan. The yearly figures are our arithmetic on the listed prices and intervals, for a plan that is never canceled, before tax and currency effects.

The Standard plan, 29.99 dollars every 28 days, is the plan the August 2026 ACIS review recorded the start page presenting after the trial, and 29.99 is the amount people report. The terms say local prices can differ and the price shown at sign up is the price charged, so your statement can differ from the table. If it shows 30 dollars, 29.99 dollars or another amount, the search terms that bring people here are what people report, not a verified price.

Two details can make a renewal easy to miss on a statement. A plan billed every 28 days is not billed monthly: it produces 13 charges in a year instead of 12. And the date drifts: a charge on March 3 is followed by one on March 31, then April 28, May 26 and June 23, so no fixed day of the month marks the renewal. Read the interval on your own receipt.

The terms name Envest Research Inc., Claymont, Delaware, as the operator (section 17.1). For a letter or a bank dispute, use the name on your receipt, because a card statement can show a different descriptor.

2 Why did MyIQ charge me 29.99 dollars, and how do I check what I was billed?

The terms describe a plain sequence: the 7 day trial ends, the plan chosen at sign up takes over at its own rate from day 8, and later charges follow that plan's interval, so the way to be sure is to match each line on your statement to a receipt. Do this before anything else, because every later step quotes dates and amounts.

First, collect the charge lines. Open your bank or card statement for the last three months and list every line from MyIQ or from a name you cannot place, with the date and the amount. The terms say the 1 dollar trial may show as two charges of 0.50 dollars, depending on region, location or payment method (section 6.2), so two small lines near each other can be one trial fee and not two purchases. A larger line 7 or 8 days after them is the first charge at the plan's rate, and later lines should follow at the plan's interval, which you can test against the table above. The terms also say users are told the exact price before the trial ends, so search your inbox for that notice.

Second, find the receipts. Search the email address you used for the words receipt, subscription, trial and the product name, and check spam and promotions folders. A receipt shows the plan and interval you selected and carries the account email that the terms ask for in a refund request (section 7); the FTC guidance on dispute letters says to include copies of receipts. If you find none, try your other email addresses.

Third, decide which situation you are in.

1. You took the test, saw the trial, and did not realize it would renew. The terms say the trial converts to the chosen plan, so the work is cancellation, a refund request and, if that fails, a dispute that states the facts plainly.
2. You canceled and were charged again. You hold a cancellation record and a later charge, the kind of record the FTC page tells you to keep. Go straight to the evidence and bank sections.
3. You never opened an account with MyIQ and do not recognize the charge. Tell your card issuer now: the FTC page on credit card disputes says federal law limits your responsibility for unauthorized charges to 50 dollars, and a United States credit card dispute has a 60 day written notice window. Do not wait for MyIQ to reply first.

The page on how paid IQ tests bill you explains why a low trial price tells you little about the total, and the price ranking of IQ tests from free to a clinic puts the yearly figure next to the other price steps.

3 How do I cancel a MyIQ subscription, step by step?

Cancel in your account first, in writing if the account route fails, and save proof of the request on the day you make it, because canceling stops later renewals but does not return money that was already taken. The terms (section 6.4) name three routes: the self-service portal, which they recommend, an email to help@myIQ.com, and a guided process in the Help Center. They say all subscriptions renew automatically until canceled, use the phrase "cancel anytime before renewal to avoid charges," and add that after you cancel access runs to the end of the current period, nothing renews and no partial refund is paid for unused time. Reactivation is at current rates.

1. Sign in with the email you used at sign up. If you do not remember it, use the receipt search from the previous section. If that inbox is no longer reachable, say so in your message to MyIQ and give the receipt details.
2. Open your account and find the subscription or billing area. We did not use the live portal, so we do not describe its menus. Follow the plan, subscription or cancel option to the end, until a confirmation screen appears.
3. Capture the confirmation. Screenshot the date, the plan name and the confirmation wording, and keep the confirmation email if one arrives. The FTC advises keeping a copy of the cancellation request and notes about any conversation about it.
4. Watch the next two statement cycles. The FTC page on free trials and auto renewals tells readers to check for charges after they cancel. With a 28 day plan, two cycles is about two months (our suggestion).
5. If the portal fails, use another route. The terms name an email to help@myIQ.com and a guided process in the Help Center. Write a short message, as in the refund section below, and keep the sent copy.

Three cautions. First, canceling and disputing are different acts: a bank dispute concerns money already taken and is not a cancellation, so do both. Second, replacing a card number can stop future charges but does not end the account: the terms say failed payments are retried several times over 30 days before suspension (section 6.3), so cancel properly even if you change cards. Third, do not delete the account just to stop charges. Section 16.6 says deleting is not the same as canceling: it cancels an active subscription immediately, but pays no refund for unused time, permanently erases results and history, needs a one time code sent by email and can take up to 30 days to process, and the terms tell someone who only wants the charges to stop to cancel instead.

For readers who hold subscriptions with several IQ test sites, the page on canceling an IQ test subscription at any site sets out the same steps in general form. This page keeps to MyIQ.

4 Is there a MyIQ phone number, and where should I write instead?

This page prints no MyIQ phone number, because the contact routes we recorded from its terms on November 4, 2026 are a portal, email addresses and a Help Center process, and none of them is a telephone line. The search term "myiq cancel subscription phone number" is common, and the answer is limited by what we recorded.

The terms describe support as available 24 hours a day (section 12) and send complaints to escalations@myIQ.com, with two further escalation addresses listed. Our record shows no telephone line, which is a statement about our notes and not a claim that none exists. Numbers on third party pages, including pages that offer to cancel subscriptions for you, are not MyIQ's own statements, and we did not verify any of them. Section 16.7 says MyIQ does not recognize services that offer to cancel or request refunds for a customer unless it verifies the request directly with the account holder, so make the request yourself, from your own account or by email.

Handing account details to a number you cannot confirm on MyIQ's own pages or your receipt is a risk, and the portal and email routes leave a written trail that a call does not. The safest number to call is your own card issuer's, printed on the back of the card, which the FTC page on free trials also advises for filing a dispute by phone. In the EU, Your Europe says the European Consumer Centre in your country can help if you have a problem with canceling a contract in another EU country.

5 What does MyIQ's refund policy say, and how do I ask for a refund?

MyIQ's terms, as read on November 4, 2026, set no standard refund program, make any refund review discretionary and case by case, and list failure to cancel before renewal as not eligible, so ask for a refund in writing and treat the answer as the start of the record, not the end of the options. Section 7 sends requests through the Help Center, the portal or help@myIQ.com, with the account email, transaction details, a description of the problem and any documents. An approved refund takes 3 business days and goes to the original payment method. Also listed as not eligible are unused time after cancellation, plan downgrades, features unavailable during maintenance and a change of mind. The separate refund policy page was not re-read that day; the August 2026 ACIS review recorded the same position there.

Read plainly, a refund request is not a claim: the terms make any review discretionary, so MyIQ may decline. A reason such as not realizing the trial would renew sits close to the listed item of failing to cancel before renewal, so add any fact that does not. A refusal does not end your other routes, because the card dispute process and, where they apply, the EU and UK withdrawal rules come from the law and your card agreement, not from MyIQ's policy.

Facts that can move a case beyond the standard exclusions are these.

• You canceled and were charged afterward. Attach the cancellation proof and the later statement line.
• You never created or used the account. Say so and ask which email address the account holds.
• You are in the EU or the UK and the charge falls inside the 14 day withdrawal period. State the contract date and ask that the contract be treated as withdrawn.

A request that works as a record is short. This is a model, in our own words, that you can adapt:

> Subject: Cancellation and refund request for the account [your account email] > > I am writing about the charge of [amount] on [date]. I started a trial on [date] and did not intend to continue after it. Please cancel the subscription now and confirm in writing that no further charges will be taken. I also ask for a refund of [amount] to the original payment method. [Add one fact: cancellation proof dated X, or no account use, or withdrawal inside 14 days.] Please reply by [date, about seven days away]. If I do not receive a confirmation, I will ask my card issuer to review the charge.

Include that last sentence only if you will do it.

Do not let the wait for a reply use up the bank window: the deadlines in the official sources run from the statement that first showed the charge, not from the seller's reply. Section 14 of the terms also provides for Delaware law, informal resolution and then binding arbitration with a class action waiver and a small claims exception, and sets a six month limit for bringing claims; this page gives no view on how those clauses apply to any reader. The page on what free and paid IQ tests deliver for the money helps afterward if you weigh another paid test.

6 What evidence should I keep, and in what order do I do things?

Keep dated, complete copies of the receipt, the cancellation, the request and every reply, and do the steps in a fixed order so that no deadline passes while you wait: cancel the same day, ask in writing the same day, and move to the bank before day 60 if the answer is no. The FTC page on free trials tells readers to save their records because the records could help prove an entitlement to a refund, and the same page lists what to save: letters, notes and emails.

The order matters more than any single item, and this sequence does not depend on MyIQ's reply.

1. Day 0, charge discovered: note the date and the statement date. Cancel in the account and save the confirmation.
2. Day 0 or 1: send the written request with the evidence list above and a reply date about seven days away.
3. Day 7 to 10: if there is no answer or the answer is a refusal, move to the card issuer. Do not wait for a second round of messages.
4. Before day 60 from the statement that first showed the charge: for a United States credit card, make sure a written billing error notice has reached the issuer; for a debit card, give notice within the window described below.
5. After the dispute opens: pay the undisputed part of your bill, keep copies of everything you send, and watch for the issuer's acknowledgment.

For a United States credit card, the FTC page on credit card disputes says the letter must reach the issuer "within 60 days after the first bill with the error was sent." If you were charged several times, our reading is that each charge has its own statement date, so the first renewal can be nearer to the edge of that window than the latest one, and a later charge does not restart the clock on an earlier one. Ask the issuer how it counts each charge.

7 What can my bank or card issuer do if MyIQ says no?

Your card issuer runs a dispute process that does not depend on MyIQ agreeing, and in the United States the written notice for a credit card must reach the issuer within 60 days, while a debit card follows a separate rule with its own 60 day notice and investigation clock. The routes differ by card type and by country, so the table sets them side by side before the detail.

Credit cards in the United States. The FTC page on credit card disputes describes the process under the Fair Credit Billing Act. You write to the issuer at the address given for billing inquiries, which can differ from the payment address, giving your name, address and account number and describing the mistake, with copies (not originals) of receipts, and you keep a copy of the letter. The FTC says that certified mail with a return receipt gives you proof of what the issuer got. The issuer must acknowledge the dispute in writing within 30 days, unless it is already resolved, and must resolve it within 90 days. While the dispute is open, you may withhold the disputed amount and related finance charges, you are expected to pay the undisputed part of the bill, and the issuer cannot take legal action to collect the disputed amount, close or restrict your account (though it can apply the disputed amount against your credit limit), or threaten your credit rating or report you as delinquent. The CFPB page on disputing a charge, last reviewed April 15, 2024, gives 60 calendar days from when the charge appeared on your statement and says to call promptly and also write.

The FTC lists, among billing errors, unauthorized charges and charges for items you did not accept or that were not delivered as agreed. Whether a renewal that follows a trial you started counts is for the issuer to decide, and we cannot say how it will rule. Describe the facts plainly: you started a trial, you canceled on a date, you were charged on a later date; or you never opened an account.

Debit cards in the United States. Regulation E, the federal electronic fund transfer rule, defines an electronic fund transfer to include point-of-sale transfers and transfers resulting from debit card transactions (12 CFR 1005.3), and sets a separate error process in 12 CFR 1005.11. The errors it lists include an unauthorized or an incorrect electronic fund transfer; whether a renewal you accepted counts is for the institution to decide. Notice, oral or written, must be received no later than 60 days after the institution sends the statement showing the error, and the institution may ask for written confirmation within 10 business days of an oral notice. It must determine whether an error occurred within 10 business days, or take up to 45 days if it provisionally credits the amount in dispute within those 10 business days; the regulation extends the 45 days to 90 days for some transfers, including point-of-sale debit card transactions. With a debit card the money has already left your account, so the provisional credit rule is the reason to give notice early.

Chargebacks. The FTC page on free trials and auto renewals says that if you are charged without your consent and the company will not refund you, you can dispute the charge with your credit or debit card company, a chargeback, and follow up with a letter to the address listed for billing disputes or errors. Citizens Advice describes the same tool in the UK as the card provider asking the seller's bank for the money back, and notes that a bank is not obliged to start one.

If the issuer refuses. The FTC page on credit card disputes says to report unresolved problems to the FTC and the CFPB. In the UK, Citizens Advice says you can ask the Financial Ombudsman Service to look at a refused Section 75 claim, or at a chargeback the provider will not try.

8 What do United States consumer laws say about trials that renew?

A federal statute, the Restore Online Shoppers' Confidence Act, requires online sellers that use a negative option feature to disclose material terms, obtain express informed consent and give a simple way to stop recurring charges, while the FTC's 2024 "click to cancel" rule is not in force. The statute is codified at 15 U.S.C. 8403, and the text on the Cornell Legal Information Institute page says that it is unlawful to charge a consumer for goods or services sold on the Internet through a negative option feature unless the seller meets three requirements. It must provide text that clearly and conspicuously discloses all material terms of the transaction before obtaining the consumer's billing information. It must obtain the consumer's express informed consent before charging a credit card, debit card, bank account or other financial account. And it must provide "simple mechanisms for a consumer to stop recurring charges." The FTC page on free trials and negative option subscriptions treats a free trial that turns into a paid subscription unless you cancel as a negative option.

The FTC's free trial guidance, dated September 2024, tells consumers to find the terms and conditions, uncheck any box they do not agree with, walk away if it is not clear how to cancel, and report problems to the FTC and their state attorney general. It says that "Businesses must make canceling simple for you," which reads like the statute's third element in plain words, although the FTC page does not name the statute.

What the statute does not do is decide your case. Whether MyIQ's checkout, as it appeared to you, disclosed the terms, obtained informed consent and offered a simple stop is a factual question for a regulator or a court, and this page makes no finding about it.

The FTC's own rule on this topic has had a short and complicated history. The Negative Option Rule page on ftc.gov records that the FTC announced a final "click to cancel" rule on October 16, 2024 and published it in the Federal Register on November 15, 2024. The FTC's press release of March 11, 2026 calls it "the vacated 2024 Rule" and says the FTC asked the public about practices that prevent consumers from understanding the terms of a negative option program, that enroll consumers without their express informed consent and that deter consumers from canceling, and whether to keep the current rule, adopt provisions of the vacated 2024 rule or use education instead. The rule page, read on November 4, 2026, lists the March 13, 2026 advance notice of proposed rulemaking as its latest entry and no new final rule, and neither FTC page names the court.

The practical meaning is narrow. Do not tell MyIQ that a federal click to cancel rule requires anything, because on the FTC's own wording that rule is vacated. Rely on the statute, your card rights and the seller's stated terms. The FTC page names the state attorney general as a contact; we read no state statute, so we state no state rule.

9 What are my rights if I live in the European Union?

In the EU, a consumer who buys a service online has a 14 day right to withdraw without giving a reason, and for a service the period runs from the day the contract was agreed; our reading of the dates is that a charge on day 8 of a trial falls inside that period. Your Europe, the EU's citizen information portal, says that online, phone and doorstep purchases can be canceled "within 14 days without providing any justification," and that for services the period runs 14 days after the day the contract was agreed. The legal basis is Article 9 of Directive 2011/83/EU, the Consumer Rights Directive, in the copy that legislation.gov.uk hosts as it applied on December 31, 2020: paragraph 1 gives the consumer 14 days to withdraw, and paragraph 2(a) starts that period for service contracts on the day of the conclusion of the contract.

Apply that with care. The terms put the first standard charge at the end of the trial, with the standard rate from day 8 (section 6.1). If a trial contract was concluded on day 1, the plain wording of the directive puts a charge on day 8 inside the 14 days. That is our reading of the dates and not a ruling about your contract, because the answer depends on how the contract was formed, on what MyIQ's terms say about the trial and the subscription, and on the national law that implements the directive in your country. The terms name a Delaware operator, so how EU rules reach a seller outside the EU is a further question this page does not resolve.

Two exceptions matter. Your Europe says the right does not apply to online digital content, such as a song or movie, that you started downloading or streaming after you expressly agreed to lose the right, nor to fully delivered services if you expressly agreed to start immediately and acknowledged losing the right. Whether a test report is a service or digital content, and whether you gave that agreement, are the questions to ask.

The directive also deals with payment for the days you used. Article 14(3) says that a consumer who withdraws from a service contract after asking for performance to begin during the withdrawal period must pay an amount in proportion to what has been provided up to the moment of withdrawal. Article 14(4)(a) adds that the consumer bears no cost for services during the withdrawal period if the trader failed to provide the information the directive requires, or if the consumer did not expressly request that performance begin in that period. In plain terms, someone who asked for the service to start and withdraws in time pays for what was provided up to that moment and not for the rest.

How to act. Withdraw in a way you can prove, state the contract date, and keep proof of sending. The European Commission page on the Consumer Rights Directive says that Directive (EU) 2023/2673 entered into application on June 19, 2026; this page makes no claim about what it changes, so ask your national consumer authority how to withdraw online.

10 What are my rights if I live in the United Kingdom?

In the UK, Citizens Advice says that you get a 14 day cooling off period for a service arranged online, which starts the day after you enter the contract and lets you cancel for any reason, and the new subscription regime that adds renewal reminders is scheduled for January 2027, not now. The Citizens Advice page on canceling a service says that "your cooling-off period begins the day after you enter a contract with the business," that 14 days is the minimum a seller must give, and that if you paid up front you are entitled to the money back, subject to one exception. The exception is that if you asked for the service to be provided during the cooling off period, the business can keep what is needed to cover those services. The page does not mention subscriptions or digital content.

GOV.UK guidance for businesses that sell at a distance says there are "different rules for downloads and streaming services," and that if the business never told the customer about the right to cancel, the customer can cancel "at any time in the next 12 months." As with the EU, which side of the line a test report falls on is a legal question we leave to you and to an adviser.

A charge on day 8 of a trial is, on the dates, inside the 14 days if the contract began on the trial day, which is our reading and not a finding about your contract. If you want to use the right, write to the seller the day you decide, say that you are canceling during the cooling off period and asking for a refund, and keep proof of sending.

Paying by card gives UK readers two further routes. Citizens Advice says that Section 75 of the Consumer Credit Act applies to credit card purchases where the item cost more than 100 pounds and no more than 30,000 pounds, a limit that applies to a single item. A subscription charge of the size people report for MyIQ is below that floor, which is our observation and not a finding about your purchase. Chargeback is the fallback: Citizens Advice says it applies to debit cards and to credit card purchases that Section 75 cannot cover, that you only get back what you paid on that card, and that the bank is not obliged to start it. For PayPal, the same page gives 180 days from payment to open a dispute.

The UK is also changing the law on subscriptions. A GOV.UK news release published on August 9, 2026 says that new rules will come into force in January 2027, that businesses will need to provide "clearer up-front information, regular reminders and a much easier exit," and that a new 14 day cooling off period will let consumers cancel after a trial or long term contract renews. The release is dated before the start date, so those rules are not in force on November 4, 2026 and do not decide a charge taken today. Check the GOV.UK page again if you read this in 2027.

11 How do I avoid an unexpected renewal charge, and is a subscription IQ test worth it?

The FTC's rule of thumb works for IQ tests too: find the terms before you pay, uncheck boxes you do not agree with, and walk away if it is not clear how to cancel, because the price that matters is the one after the trial. The FTC page on free trials and auto renewals says exactly that, and it adds another habit: check your statements after you cancel. Applied to a trial priced at 1 dollar that renews at 29.99 dollars every 28 days, the first year costs 390.87 dollars if nothing is canceled, which is our arithmetic on the prices MyIQ's terms listed on November 4, 2026. A reader who wants one number should compare that figure with a one time price, not with the trial price.

Four habits cut the risk with any online test that asks for a card.

• Read the interval, not just the amount. A per week, per two weeks, per 28 days and per month plan are different products. The table earlier shows how a weekly plan with the smallest sticker price costs the most in a year.
• Look for the cancel route before you pay. If it is not clear how to cancel, the FTC page says to walk away.
• Set a reminder inside the trial. A trial of 7 days gives you a deadline you can write in a calendar on the day you start.
• Prefer a form with a one time price. The comparison of billing models for paid IQ tests sets them side by side, and what to check before you trust a paid IQ test covers the questions that come before the card.

Is the test itself worth money? That question has its own pages. MyIQ's terms (section 3.1) describe the service as educational entertainment, not equivalent to a clinical IQ assessment, with scores not to be used for academic, professional or medical purposes, and the ACIS review records that in August 2026 it could not find a technical manual, a described norm sample, reliability coefficients or a statement of which abilities the items sample. The page on how IQ scores are normed and the page on reliability and validity explain why those matter; the MyIQ review covers the product and the page on whether online IQ tests are accurate covers the category. To place a score you hold, the IQ score chart maps standard scale scores to percentiles and the IQ percentile calculator does it for a single score, which only works if the report says it uses that scale.

For the other end of the market, the page on what an IQ test without paying gives you explains what a free result can and cannot show, and which IQ test to take for your goal starts from the reason you want a score. Two ways to avoid billing altogether are a free IQ test that starts without a card and an IQ test with no sign up, each with its own cost, and the ranking of the best online IQ tests compares the paid options.

12 Where ACIS sits, and what a buyer should do

ACIS is one option for a reader who still wants a score after this is sorted out, it charges once and never renews, and it is not a clinical or admission test, so the buyer should settle the MyIQ charge first and compare tests only afterward. ACIS is a company with something to sell, so read this section as a disclosure.

ACIS is a one time payment with no subscription. The prices below were read on November 4, 2026, and can change again, so check the page at the time you pay.

Every form reports a Full Scale IQ with its 95 percent confidence interval. There is a free trial with no card, limited to one per person, and the site refuses a second trial from the same email address or the same browser. The refund promise is conditional and should be read as written: "Full refund within 5 days if the report does not deliver the features described at checkout or a technical issue prevents you from accessing your results." It is not an unconditional money back guarantee, and it names only those two conditions. An example report shows what a buyer receives before any payment.

The limits are as plain as the strengths. ACIS is online and unsupervised, so nobody checks your room, your device or your attention. It is not a clinical or diagnostic instrument. It is English only, and the technical manual says verbal and knowledge tasks are affected by English proficiency and educational exposure. The site states that ACIS "is not intended for clinical diagnosis, hiring decisions, accommodation determinations or admission to high IQ societies," as read on the ACIS for research page. For the full documentation, read the technical manual before you pay, which is the order we would suggest for any test.

Professional documents on how a test should be described to the person who takes it offer a yardstick for any seller, ours included. The Standards for Educational and Psychological Testing (AERA, APA and NCME, 2014), which we read in the open access edition, say in Standard 8.2 that test takers should be given in advance as much information about the test, the testing process, the intended use, the scoring and the testing policy as is consistent with obtaining valid responses, and in Standard 6.10 that interpretations should describe in simple language what the test covers, what scores represent, how precise the scores are and how they are intended to be used. Our reading of Standard 8.2 is that a renewal term is policy information a test taker should have before paying; the Standards do not mention billing, so that is an extension of their wording. The Standards are a professional document and not a consumer statute, so they do not decide a billing dispute.

The American Psychological Association's Guidelines for Psychological Assessment and Evaluation, approved in March 2020, ask psychologists to select tools with sufficient validity evidence and score reliability, and say that individual performance on psychological tests is "only one piece of assessment." A score from any online test, MyIQ or ACIS, is one piece, and the pages on how to tell whether an IQ score is real and on what IQ tests measure say what the others are. Readers who need a result for a society, a school, an employer or a clinical question should start from the page on where to take an IQ test and the one on which routes count as official, because the party that asks for the number decides which route it accepts.

What a buyer should do, in order. Today, cancel in the account and save the confirmation. The same day, send the written refund request. Within a week, if the answer is no or there is none, write to your card issuer, inside the 60 day window if it is a United States credit card, or give debit notice at once, and in the EU or the UK check the 14 day right against your contract date. Only when that is settled, and only if you still want a score, read about adult IQ testing and what a cognitive ability test covers, then try the free trial with no card to see how the test and its report work before any payment.

13 Sources Behind This Page

All pages below were opened on November 4, 2026 unless the entry says otherwise, and MyIQ's own pages are not listed because this page names the company only as a market fact. The terms of service were read in a browser on November 4, 2026; the other MyIQ details come from the earlier ACIS review, which read them in August 2026.

• United States Congress. Negative option marketing on the Internet, 15 U.S.C. 8403. Restore Online Shoppers' Confidence Act, Pub. L. 111-345, section 4, 2010. Cornell Legal Information Institute.
• Federal Trade Commission. Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions. FTC Consumer Advice, page dated September 2024.
• Federal Trade Commission. Using Credit Cards and Disputing Charges. FTC Consumer Advice, page dated May 2022.
• Federal Trade Commission. Negative Option Rule. FTC legal library, rule page.
• Federal Trade Commission. FTC Seeks Public Comment in Response to Advance Notice of Proposed Rulemaking Regarding Negative Option Marketing Practices. Press release, March 11, 2026.
• Consumer Financial Protection Bureau. How do I dispute a charge on my credit card bill? Ask CFPB, last reviewed April 15, 2024.
• Consumer Financial Protection Bureau. 12 CFR 1005.3, Coverage and 12 CFR 1005.11, Procedures for resolving errors. Regulation E, regulation text.
• European Union. Returns and the right of withdrawal. Your Europe.
• European Parliament and Council. Directive 2011/83/EU on consumer rights, Article 9 and Article 14, text as hosted on legislation.gov.uk, the version that applied on December 31, 2020. The EUR-Lex copy of the current text did not load for us, so we did not compare the two.
• European Commission. Consumer rights directive. Consumer contract law page.
• Citizens Advice. Cancelling a service you have arranged.
• Citizens Advice. Getting your money back if you paid by card or PayPal.
• GOV.UK. Online and distance selling for businesses: Distance selling. Guidance.
• Prime Minister's Office, 10 Downing Street. News release on the roll out of the new subscription rules. GOV.UK news release, August 9, 2026.
• American Educational Research Association, American Psychological Association and National Council on Measurement in Education. Standards for Educational and Psychological Testing. American Educational Research Association, 2014 (open access edition).
• American Psychological Association, Task Force on Psychological Assessment and Evaluation Guidelines. APA Guidelines for Psychological Assessment and Evaluation. American Psychological Association, approved March 2020.

14 Frequently Asked Questions